policies

Please Be aware of, and respect and follow, the below policies of Metamorph Extensions:

Rescheduling / Cancellations: If you need to cancel or reschedule an appointment, please do so as soon as you know you may have a conflict, so that spot can be opened for another client. Cancellations / reschedules less than 24 hours will result in a $100 fee. In the case of an extenuating circumstance, please message asap.
Late: If you're running late, contact as soon as possible via Instagram DM. More than 15 minutes late may result in rescheduling your appointment. In this case, the above rescheduling policy applies ($100 rescheduling fee), as it is less than 24 hours. Multiple lates that affect business and schedules may result in no longer being able to book.
no-shows will not be rebooked. A lot goes into preparing for a client, including, but not limited to, taking time off the schedule that another client could have booked for, and results in lost revenue, among other considerations. no-shows won't be tolerated, and as such, there is a 'one strike, you're out' policy. In the case where you have made deposit on hair and no-show for your install, as mentioned in the next point under 'refunds', refunds on hair will not be possible.
Refunds: Refunds on hair that has already been ordered is not possible, as Hair needs to be special ordered and is not refundable or returnable.
Socks are required in studio, bare feet are not permitted. In the case you arrive without socks, you will be provided with slippers to wear for the duration of your appointment, but please aim to wear socks. Even though the space is kept clean, this is for hygienic reasons for both yourself and others.
Illness/Sickness: If you are sick or concerned that you may be getting sick, you MUST contact to re-book. If it's less than 24 hours, we'll talk and come up with a solution, but I must know. If you arrive and are sick, you will be asked to reschedule and leave, so as to not risk transmission, and the late/less-than-24-hour-notice policy above applies, and you'll be charged $100 as per that policy.
Maintenance Timing: If you exceed 8 weeks without maintenance, there will be an up-charge to your service. This applies to all clients, including models who are still in their model-pricing phase. The up-charge is due to the increased time that will be required from more than 8 weeks of grow-out. the up-charge is an additional $10/bundle. For this reason, ensure that you are booking your maintenance appointments well in advance to ensure your spot, as availability is limited.
Re-Installs: If you have your extensions removed (here or elsewhere) to attend a salon appointment for color, etc., there will be a $10/bundle up-charge on the regular maintenance fee for a reinstall. This is due to the increased time that will be involved to replace already-cut hair into their accurate locations.

Please have consideration for the effort, planning, logistics, scheduling, etc. that affects multiple parties.